Storyard Privacy Policy

Last updated: 06-06-2026

This Privacy Policy explains how Storyard collects, uses, stores and shares personal information when you use our website, submit a quote request, contact us, use our storage size helper, claim a listing, list a storage business, or otherwise interact with Storyard.

Storyard is a storage marketplace, directory and lead-generation platform. We help users find and compare storage options, including container storage, self-storage, business storage, household storage, trade storage, vehicle storage, document storage and related storage services. Storyard does not own, operate, inspect, manage or control the storage facilities listed on the website unless expressly stated.

1. Who we are

Storyard is operated by:

ASTERISK SOLUTIONS LTD
SUITE 9D, ENGINE HOUSE, CASTLETOWN, IM9 1TG, ISLE OF MAN
Email: ukwebsitebusiness@gmail.com
Website: https://storyard.co.uk

For data protection purposes, we are the controller of personal information that we collect directly through Storyard, unless we state otherwise.

2. Scope of this Privacy Policy

This Privacy Policy applies to:

• visitors to storyard.co.uk;
• people who request storage quotes;
• people who use our storage size helper or enquiry forms;
• storage operators and business representatives;
• people who claim or update business listings;
• people who contact us by email, phone, form or other method;
• users of any future Storyard operator or admin portal.

It does not apply to third-party websites linked from Storyard. Storage operators and third-party websites have their own privacy policies and practices.

3. Information we collect

3.1 Information you provide directly

When you submit a form, request a quote, contact us, use a helper tool, claim a listing or list a business, we may collect:

• name; email address; phone number; postcode, town or preferred storage location;
• storage type required; preferred unit or container size; move-in date; expected storage duration;
• whether the enquiry is personal, business, trade, vehicle, document/archive or other use;
• details of what you need to store; access, transport, security or other requirements;
• messages, notes or special requests;
• business name and contact details if you represent a storage business;
• website, address, service area and facility details for a business listing;
• proof or supporting information submitted when claiming a listing;
• any other information you choose to provide.

3.2 Business listing information

Storyard may display information about storage operators, storage facilities and related businesses. This may include:

• business name; trading name; public website; public telephone number; public email address; public business address or service area;
• storage types offered; unit sizes; public pricing information; public access hours; public security/facility details; public descriptions of services; publicly available business identifiers or public register details where relevant.

This information may be collected from publicly available sources, including operator websites, search engine results, public directories, public business listings, public social media pages, public registers, or information supplied directly by operators. Where a listing has not been claimed or verified by the operator, we aim to clearly mark it as such.

3.3 Technical and usage information

• IP address; browser type and version; device type; operating system; pages viewed; referring URL;
• approximate location derived from technical data; date and time of visit; form interactions; usage and performance data; security logs; cookie and similar technology information.

3.4 AI-assisted tool inputs and outputs

If you use an AI-assisted or rule-based helper, we may process what you tell us you need to store, recommended storage type or size, enquiry summaries, lead scores, suggested operator matches, listing quality suggestions, and SEO or content recommendations. AI and rule-based outputs are assistance only and may be incomplete or inaccurate.

4. How we use information

• operate Storyard; display storage listings; process quote requests; match users with relevant storage operators; send enquiries to operators where appropriate;
• respond to questions or support requests; manage listing claims and corrections; improve listing quality and accuracy; prevent spam, misuse, fraud and security threats;
• maintain internal records; analyse website usage and improve performance; generate storage size recommendations; generate lead summaries and suggested matches;
• create reports about enquiry volumes, storage demand and marketplace performance; send service-related messages; comply with legal obligations; protect our rights and the rights of users and operators.

5. Lawful bases for processing

5.1 Consent

We may rely on consent where you submit an enquiry and ask us to contact you or share your enquiry, opt in to marketing communications, accept non-essential cookies, or provide information for optional AI-assisted features where consent is required. You may withdraw consent where processing is based on consent.

5.2 Contract or steps before a contract

We may process information where necessary to provide requested services, respond to enquiries, process listing claims, manage operator accounts, or take steps before entering into a contract.

5.3 Legitimate interests

We may rely on legitimate interests to operate and improve Storyard, display publicly available business information, maintain a useful storage marketplace, help users find storage options, help operators receive relevant enquiries, manage and improve listings, prevent misuse and fraud, analyse marketplace performance, maintain security and audit logs, and handle correction, takedown and dispute requests. When relying on legitimate interests, we consider the nature of the information, the reasonable expectations of individuals and businesses, and the impact on rights and freedoms.

5.4 Legal obligation

We may process information where necessary to comply with applicable law, regulatory duties, court orders, tax/accounting duties, dispute resolution obligations or lawful requests.

6. Publicly available business information

Storyard may create unclaimed business listings using publicly available business information. We do this to help users discover storage options and to help storage operators receive relevant enquiries. We take reasonable care to present information fairly, but we do not guarantee that publicly available information is complete, accurate, current or error-free.

If you own or represent a listed business, you may request that we correct inaccurate information, update business details, add or amend pricing, add or amend storage types, remove outdated information, remove or suspend a listing where appropriate, or mark a listing as claimed or verified where our checks are satisfied. Contact us at ukwebsitebusiness@gmail.com.

7. Sharing information

7.1 With storage operators

If you submit a quote request or enquiry, we may share relevant information with one or more storage operators who may be able to assist you. This may include your name, contact details, preferred location, storage type, unit size, move-in date, duration, details of what you need to store, and your message.

7.2 With service providers

We may use third-party service providers for website hosting, analytics, email delivery, form processing, security, spam prevention, CRM/lead management, storage and backups, AI-assisted functionality, technical support, and payment processing if paid services are introduced. We only share information reasonably necessary for those services.

7.3 With legal, regulatory or safety parties

We may disclose information where reasonably necessary to comply with law, respond to a court order, regulator or enforcement authority, protect rights, property or safety, prevent fraud, misuse or security threats, or resolve disputes.

7.4 Business transfer

If Storyard, the website, business or assets are sold, merged, transferred or reorganised, information may be transferred as part of that transaction.

8. Marketing communications

We will not send direct marketing emails or SMS messages unless we have an appropriate lawful basis to do so. Where you receive marketing communications from us, you can unsubscribe using the instructions in the message or by contacting us. Service messages about enquiries, quote requests, claims, account activity or legal updates are not marketing.

9. Cookies and similar technologies

Storyard may use cookies and similar technologies. Strictly necessary cookies may be used to operate the website, protect security and remember essential choices. Analytics, advertising, tracking or non-essential cookies will only be used where lawful and, where required, with your consent. You can manage cookies through your browser settings and, where available, through our cookie banner or cookie preferences tool.

10. AI-assisted features

Storyard may use AI-assisted or rule-based tools to support storage size recommendations, lead summaries, lead scoring, suggested operator matching, listing quality checks, SEO draft suggestions, and admin support. AI outputs are for guidance only. They may be incorrect, incomplete or unsuitable. We do not knowingly use AI to invent prices, availability, reviews, partnerships, verification status or operator claims. AI-generated content intended for publication should be reviewed by a human before use.

11. How long we keep information

We keep information only for as long as reasonably necessary. Unless a different period is needed for legal, regulatory, security or dispute reasons, our intended retention periods are:

• quote enquiries and leads: up to 24 months;
• contact form messages: up to 24 months;
• operator claim records: up to 6 years after the claim is resolved or account relationship ends;
• business listing records: while the listing remains relevant or until corrected/removed;
• website analytics: according to analytics provider settings;
• security logs: up to 12 months, unless needed longer for investigation;
• legal and dispute records: as long as reasonably necessary for legal protection.

We may retain anonymised or aggregated data indefinitely where it no longer identifies a person.

12. Your rights

Depending on the circumstances, you may have rights to:

• access your personal information; correct inaccurate information; request deletion;
• object to processing; restrict processing; request data portability;
• withdraw consent where processing is based on consent; complain to a supervisory authority.

To exercise rights, contact: ukwebsitebusiness@gmail.com. We may need to verify your identity before responding.

13. Listing correction, claim and removal requests

If you believe a business listing is inaccurate, outdated, misleading, unauthorised or should be removed, contact: ukwebsitebusiness@gmail.com. Please include:

• listing URL; business name; your name; your relationship to the business;
• details of the correction or removal request; supporting evidence where appropriate.

We aim to review reasonable listing requests within 7 working days, although complex cases may take longer. We may correct, update, suspend, anonymise or remove listing information at our discretion.

14. Third-party websites

Storyard links to third-party websites, including storage operator websites. We are not responsible for the content, privacy practices, security, availability, accuracy, pricing, services or conduct of third-party websites or businesses. You should read the privacy policy and terms of any third-party website you visit.

15. Security

We use reasonable technical and organisational measures to protect personal information. However, no website, system or internet transmission is completely secure. You submit information at your own risk.

16. International transfers

Some service providers may process data outside the UK, Isle of Man or European Economic Area. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place.

17. Children

Storyard is not intended for children and we do not knowingly collect personal information from children.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page.

19. Contact

For privacy questions, listing correction requests or data rights requests, contact:

Storyard
Email: ukwebsitebusiness@gmail.com